Wednesday, October 17, 2012

J.D. Power and Associates Ranks TracFone “Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers”

J.D. Power and Associates ranked TracFone “Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers” in The 2012 Wireless Non-Contract Purchase Experience Study SM —Volume 2.


And we have our customers to thank!


The semiannual study evaluates the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; and on the

We’re proud to provide our customers with a satisfying purchase experience, and look forward to many more years of service to you.

Disclaimer: Tracfone received the highest numerical score among non-contract wireless providers in the proprietary J.D. Power and Associates 2012 Non-Contract Wireless Purchase Experience StudySM – Vol. 2. Study based on responses from 3,644 consumers measuring 7 non-contract wireless providers and measures opinions of consumers who purchased a wireless product or service within last 6 months.  Proprietary study results are based on experiences and perceptions of consumers surveyed January - June 2012.  Your experiences may vary.  Visit

1 comment:

Cody Wall said...

Best customer service my ass. I have been a loyal tracfone customer for 2 and a half years and today was the first time I needed customer assistance. Your damn company charged my debt card THREE TIMES, the transactions are stuck as pending and have been for THREE DAYS NOW. I have had no help in getting this problem solved. I promise you that you won't see another blood soaked penny from me any longer, I'm just going to go buy a real phone. And try to put someone in your call centers that don't have such a thick Indian accent that I have to dissect every word I hear just to understand it. Good day and screw you.